Orders and Returns

RETURNS AND REFUNDS POLICY

No Restock Fees


If your order arrives and it is not right, we will fix it, NO NONSENSE, we promise.

Doesn't fit or just not happy with it? You can return any new, unused and unaltered item within 10 days of delivery of your item. We will issue a full refund to your original payment method.

Refund Policy


  • Returned products must be in new, unused condition and include the original box and/or packaging with all tags included.

  • Once your return is received and inspected by our team (usually within 24 hours of receipt), your refund will be processed and a credit will be applied to your original payment method. Please note that depending on your credit/debit card company, it may take an additional 2-10 business days after your credit is applied for it to be posted to your account.

  • You are responsible for all shipping costs associated with getting your order back to our Gurugram warehouse.

  • Please contact us if you are unsure of sizing or application for any items prior to placing your order and we will be happy to help you narrow it down!

Return Shipping Options


  • For customers, MotoFlux provides the option of printing out a pre-paid FedEx/Delhivery shipping label for a fee of Rs 249. This fee will be deducted from your total refund amount.

  • For customers in any location, you have the option of using the carrier of your choice to return your order to us. We recommend shipping with a method which includes tracking and insurance for your return shipment.

  • All shipments must be made prepaid. Packages shipped COD will be rejected. Any Refused, Undelivered, or Abandoned package will be subject to a Rs 699 Service Fee.

Exchanges


  • Need to make an exchange? After you process your return, simply place a new order for the exchange merchandise. That means you'll claim the inventory and get your new gear fast!

  • You are still responsible for return shipping costs on your original order back to us.

Order Cancellation / Modifications


  • If you change your mind, act quickly! We turn around and process orders extremely quickly.

  • Orders can be modified or cancelled only while their status is labeled "Order Received." Once an order has a status of "Order Processed," it cannot be cancelled or modified, as the order has been processed by our warehouse and is in the queue to be shipped out.

Used or Damaged Merchandise


  • Any merchandise which has been "taken out for a ride" is considered used and cannot be returned. We encourage you to walk on your carpet in your boots and to try your motorcycle helmet on indoors before heading out on the bike.

  • Any merchandise or parts which shows signs of use (wear, bugs, dirt, smell, pet hair, scuffing, mounting, etc) or otherwise is in a condition other than it was received cannot be returned.

  • OLX, Quikr, Facebook, xBhp, Team-Bhp and other online forums are excellent resources if you have a used item you do not want that can no longer be returned to MotoFlux.

Apparel and Helmets


  • Apparel items must be packed in their original garment bag (or equivalent plastic bag protection) and include all original tags. The plastic bag protects the item from the cardboard. Items packaged without this protection most likely will arrive scuffed and will be returned to the customer.

  • Helmets must be shipped back as they were received in their original helmet bag, box and include all original paperwork and accessories.

  • Un-used items that are returned with missing or damaged packaging, tags, components, or hangers may be returned to the customer or subject to an additional processing fee of up to 25% of the merchandise cost based on the availability of those missing or damaged components.

Electronics, Hard Parts, Tools, Tires


  • Any electronic which has been removed from packaging or manufacturer seal broken is non-returnable.

  • Any part which has been installed or shows signs of attempting to be installed on a vehicle is non-returnable.

  • Any Tool or Chemical that has been opened or seal broken is non-returnable.

  • Open box items for which the packaging has been destroyed are not returnable.

     

Defects


  • Each manufacturer has its own warranty policy. MotoFlux will assist customers with their warranty; however MotoFlux does not provide any direct warranty on any item sold.

Warranty Returns


  • Most manufacturers offer an additional warranty period which covers against merchandise defects. To determine warranty requirements for a specific item, please contact the manufacturer or contact us for assistance.

  • Please note warranty processing may take 4-8 weeks and will be subject to the individual manufacturer's policies and discretion. Manufacturer warranties do not cover defects determined to be caused by normal wear or due to customer negligence.

Damaged Items


  • Please let us know ASAP if any items on your order arrive damaged. Please keep all original shipping containers and take pictures if possible. Damaged item claims are handled through the shipping carrier (FedEx, Delhivery, Gati). We will assist our customers in these claims. We only ask that customers be patient as sometimes this process can take longer than any of us would like!

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